Services

ASSESSMENTS; VOICE & DATA

  • Conduct a telecommunications assessment of voice systems (e.g., PBX Analysis, Voice Systems Assessment) and networks (e.g., VoIP Assessment) being utilized
  • Conduct a technology assessment / IT assessment for all communications related systems, networks and services being utilized, both locally and throughout the enterprise
  • Identify all systems and network vendors, key contacts, addresses and phone numbers
  • Complete an in-depth Needs Analysis as to the current requirements and determine where gaps exist with voice/data telecommunications infrastructureVideo Conf
  • Identify the strategic business initiatives of the organization and match existing investments and technical requirements to meet the business objectives
  • Recommend solutions to meet current & future needs in either a phased approach or immediate
  • Identify Risks in regard to Systems, Networks and Vendors / Providers so as to avoid Disasters and/or Adverse Exposures

TELECOMMUNICATINS EXPENSE AUDIT & INVENTORY

  • Conduct a telecommunications audit and telecommunications inventory at all locations to identify all related products and services being utilized including a voice inventory as well as an IT inventory
  • Identify all systems and network vendors, key contacts, addresses and phone numbers.
  • Complete an in-depth inventory of all voice, data and system products, services and expenses including all related billing and/or circuit numbers
  • Conduct 3-way check of all products/services to determine billing validity & accuracy.
  • Conduct an inventory of all network cable including identification of cable pairs

NEEDS ANALYSIS & DISCOVERY

  • Conduct interviews with pertinent staff to identify existing communications problems
  • Conduct a “discovery process” as to possible current & future system or network applications that could improve efficiency and/or reduce costs
  • Research and evaluate current conditions within a company/division to determine current and future needs prior to selecting a “course of action”

LOCAL SERVICE / NETWORK ANALYSIS

  • Optimize local network configurations and expenses to optimize to reduce costs and/or increase communications efficiencyGlasses
  • Determine local telephone company over-billings and related back-credits
  • Research tariffs to determine possible savings and/or improved services
  • If appropriate, prepare & distribute a Local Service RFP, evaluating responses and project managing implementation
  • Manage & coordinate implementation of all recommended products and services with all appropriate vendors and carriers
  • Telecommunications Expense Management & Provisioning as a monthly service
  • Research and analyze possibilities for alternet access services such as Session Initiated Protocol (SIP), wireless, Broadband and others

LONG DISTANCE ANALYSIS & DESIGN (VOICE & DATA)

  • Analyze all voice and data long distance products (e.g., MPLS) services, calling-patterns and expenses
  • Voice & data network design using more effective products / services to meet current and long-term requirements
  • If appropriate, prepare & distribute a long distance RFP (i.e., voice & data RFP, MPLS RFP, etc.), evaluating responses and project managing implementation
  • Manage & coordinate implementation of all recommended products and services with all appropriate vendors and carriers

WIRELESS / CELLULAR

  • Inventory all Users by Provider, Plan, Device and Expense
  • Assessment of Enterprise Needs & Requirements
  • Analyze all Expenses and Calling-patterns to minimize costs
  • Determine best Plans & Devices, per User Group, for Optimal Savings
  • Develop Wireless Database for On-going Management
  • Develop RFP, Analyze  Bids & Negotiate Contract(s) for Bill Consolidation & Savings
  • Wireless Contract Negotiations
  • Wireless expense management & Provisioning as a monthly service

SYSTEMS CONSULTING SERVICES

  • Research & analyze customer specific requirements for designing new Voice Systems (i.e., VoIP Systems, IPT Systems, Cloud Services, Hosted Services, etc.) and developing related specifications for these systems and all related integrated applications such as Unified Messaging & Unified Communications (platform for voice-mail, auto-attendant, fax-mail & e-mail, mobility, etc.), Interactive Voice Response (IVR), Contact Center Applications, Mobility, Call Recording, Audio Conference, Video Conference and Call Accounting.
  • Prepare and distribute Request-For-Proposals (RFP) and evaluate RFP responsermPhones in relation to the above customer requirements
  • These include Phone System RFP, Voice System RFP, VoIP RFP & IP Telephony RFP
  • Provide detailed comparison report that includes recommendations for the appropriate systems and applications and present to the client
  • Assist in contract negotiations including initial costs, installation parameters, post-installation costs and on-going service support
  • Manage and coordinate the implementation of new systems and related network services (or relocation of existing systems) with all vendors, including periodic project meetings with meeting notes, action items and responsibilities

CALL PROCESSING ANALYSIS

  • Interview key personnel to uncover voice and/or data communications problems or requirements
  • Define communication needs that can be addressed in a cost efficient manner with ancillary systems and/or network design modifications

LAN / WAN ANALYSIS & DESIGNrmsgeneric002010

  • Conduct needs analysis to determine existing network & system capabilities, various departmental functions and software requirements, both wired and wireless
  • Design An appropriate network structure (e.g., MPLS) that meets the user needs within the capabilities of existing or new data systems
  • Manage & coordinate implementation of the LAN with all appropriate vendors

STRATEGIC TECHNOLOGY PLANNING / DISASTER RECOVERY PLANNING

  • Assist in the development of a long-term, comprehensive telecommunications strategy that includes time frames, budgetary costs and benefitsrmsgeneric002001
  • Research and interview executive management to gain a solid understanding of the short and long term business strategy so that RMS can analyze & design systems and networks to meet those needs and requirements.
  • Included in the Strategic Technology Plan would be a breakout by specific time periods of the necessary actions needed to meet the business plan goals including budgetary costs, operations impact and resulting benefits (efficiency, savings, cost avoidance, etc.)
  • Also included is the development and documentation of a Disaster Recovery Plan / Disaster Avoidance Plan for both voice and data including budgetary costs, deployment and testing

CABLE PLANNING

  • Assist in the development or improvement of an internal standards-based cabling plan for voice, data and LAN networks
  • Communication Distribution Designers analyze network requirements and translate them into the proper cable media and performance parameters
  • Design open systems that do not obsolete when computing or telecommunications systems are replaced
  • Provide design and recommendations for wiring closets, cabinets and distribution pathways and spaces insuring the long term performance of the cabling investment

CONTRACT NEGOTIATIONSshaking Hands

  • RMS can assist in contract negotiations with system vendors and network providers to reduce costs and/or rates, set standards for implementation, time frames, on-going service & support, penalties and typical contract terms and conditions
  • This includes network contract negotiations, PBX / VoIP voice systems maintenence contract negotiations, wireless negotiations and other related systems & service

HELP DESKheadset

  • RMS can provide an experienced off-site telecommunications team that provides a “one call” resource for all telecommunications issues such as problem resolution, expense management, network service provisioning or hardware changes.

PROBLEM RESOLUTION

  • Provide assistance in resolving any minor or major problems including escalation to senior or highly technical levels with the vendors, providers and manufacturers.

PRODUCT ANALYSIS

  • Analysis and evaluating of the various network components and communications systems. These include Telecommunications Systems, Paging Systems, Audio and Video Conferencing, Wireless Voice and Data communications, Inter net and Intranets, Network Analysis and utilization benchmarking and Capacity Planning.

PRESENTATIONS & TRAINING

  • The senior consultants at RMS provide formal presentations and/or training to various organizations on various telecommunications topics. These presentations can be to Corporate Boards, Executive Committees, Planning Committees or Association Meetings. Training can be tailored for specific needs such as industry updates onPlanning Meeting technologies (e.g., wireless), in-depth training for telecommunications certification (e.g., “Convergence” or VoIP) or more general in nature such as training on how to develop Strategic Technology plan or develop a Disaster Recovery plan. Or, RMS staff can train on how to audit monthly expenses or Project Management Methods & Procedures.

TELECOMMUNICATIONS EXPENSE MANAGEMENT (TEM) & WIRELESS MANAGEMENT

  • Provide on-going support services on a contract or per-hour basis
  • A fully customizable suite of services ranging from Bill Management and rmspaper1cost control to Quarterly Strategic Reviews all services designed to client’s unique requirements
  • RMS can provide an off-site telecommunications team that provides a “one call” resource for all telecommunications such as problem resolution, software changes or physical hardware changes.
  • Define and create a “Value Chain” for telecommunications services that includes vendor relationship management, business partnerships and strategic perspective making telecommunications an asset rather than just an expense