Voice & Data Inventory
- Inventory of all voice, contact center and data network systems
- Inventory of all network services and expenses including all related billing and/or circuit information
- Identify all system and network vendors including key contact information
- Review all contracts for all systems and networks
- Inventory and layout of MDF, IDF Closets and Data Room
Needs Analysis & Discovery Process
- Conduct interviews with key departments or groups to identify existing communication problems or needs
- Conduct a “discovery process” to determine possible current & future systems or applications in order to improve efficiency and/or reduce costs
- Interviews with executive management so as to gain an understanding of short and long term business strategies so that these requirements are technologically aligned with the business plans
Technology Assessment
- Conduct Assessment of all voice & data systems and networks
- Review existing Disaster Avoidance & Recovery plans
- Identify short term & strategic business initiatives so as to determine if existing technologies meet business objectives
- Identify functional and financial technology risks and roadblocks while trying to protect current investments
- Interview key personnel and departments to uncover voice and data communications problems or requirements
- Define communication needs that can be addressed in a cost efficient manner with ancillary systems and network design modifications
Strategic Technology Plan
- Develop a short-term and long-term comprehensive technology plan necessary to meet the business needs
- As part of the Strategic Technology Plan, provide a Gap, Risk and Impact Analysis
- Prepare a breakout, by specific time period, that lists the necessary action items along with budgetary costs, business benefits, priorities and savings / cost avoidance